Issue 2February 2019

Top rating for endoscopy teams

Our endoscopy teams have been celebrating after receiving one of the most gushing verdicts on the care they provide ... ever.

An inspector said what he had seen at our endoscopy service at both sites was amongst the best he had ever witnessed in the NHS.

He reported back: "An excellent result and the departments are both operating at an extremely high standard and are amongst the best I have come across when auditing within the NHS. They are a credit to you and the rest of your team."

Both HRI and CRH units, which carry out gastroscopies and endoscopies for our patients, scored highly during an inspection known as a Joint Advisory Group for Endoscopy (JAG). The JAG assesses how well the units are providing care to a high standard and excellent patient care.  Their achievement was particularly special as both teams had been working in the aftermath of a fire at the unit at CRH.

Endoscopy manager, Tracy Burland, said: "Staff have been working above and beyond to keep the services running smoothly. This has been a very difficult time in Endoscopy and to receive such positive feedback from the audit was a massive boost for us all."


How we are assessed

The decontamination audit looks at the process of the endoscope from leaving the patient, cleaning, then storage ready for the next patient. It is very important that this process is done to a very high standard following national and department protocols to maintain patient safety at all times. The inspectors look at how staff work and watch to see if they are following correct guidelines.

How important is evidence?

Evidence is shown to the assessors to demonstrate that all the machines and storage cabinets are maintained by regular services and validations. They also check that the scope traceability is maintained so this is who washed the scope manually, what machine it was processed in, what drying cabinet the scope was stored in then finally what patient the scope was used on. All vital information that would be needed if there was ever the need to retrace. Without decontamination there would be no endoscopy because you can’t have one without the other.

Share this story

Return to Issue

Vanessa Henderson is our Membership and Engagement manager.

Contact her on 01484 347342 or email her at
This newsletter has been compiled jointly by the Membership Office and the Trust’s Communications team.